Purchasing Online: Use the search or catalogue index to locate products. Press the 'Purchase' button to place a selected item into the shopping cart. On the Shopping Cart page, you can 'Return to Shopping' and select more items, or select the 'Finalize This Order' button, which will take you to the Checkout ( which is secure ). On the Checkout page, your name, address and payment information is gathered. Pressing the 'Proceed' button will complete the transaction. You are e-mailed a receipt detailing your order.

Phone Orders: As above, use the online catalogue to select items and place them in the shopping basket. Instead of finalizing the order online, print the page and call our toll free number ( North America only ) 1 888 877 5947 during business hours ( 10:00 AM - 4:00 PM EST ). Give the customer service representative your order, your name, address and payment information. This option is for those who don't want to provide payment information over the Internet.

Faxing Orders: As above, use the online catalogue to select products you wish to purchase and place them in the shopping cart. In this case, press the "Finalize This Order' button and go to the Checkout page. Enter your name, address and payment information. Print out the page and fax to 1 613 547 3813. This is a direct fax line available 24 hours/day to receive orders.

Receipts: All orders placed online through our Web site will receive a detailed e-mail receipt. Also, all phone and fax orders will have a detailed order receipt & credit card receipt shipped with them.

Credit Cards: Credit card statements will read "Natural Nutrition". Credit cards will not be charged until orders are ready to be shipped.

Please note that, as a Canadian site, all transactions are performed in Canadian funds. Receipts will show totals in Canadian dollars. Your credit card company will do the actual conversion into other currencies, and your credit card statement will show the details of the transaction and the currency conversion using the exchange rate prevailing at the time of the transaction.

Returns No returns will be accepted without a return authorization number. Many of our suppliers will accept returns for a full refund provided the product is unopened ( less shipping costs ). However some suppliers do charge a restocking fee. Please phone or email prior to placing your order if you require more information. Manufacturer information will be readily provided upon request.

Help with product search is available if you can't find what you are looking for. Try the catalogue index ( http://www.naturesnutrition.com/catalogue.htm ) or the search at the top of most pages, and if you can't find what you are looking for, email ( wellness@naturesnutrition.com ) us and we'll find it.